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Teaching Continuity at Caltech
Educational Technology at Caltech  /  Get Help

Get Help

Questions about using Canvas:
Canvas provides 24/7 assistance via the Help Menu in your Canvas account. Login to Canvas using your access.caltech credential, open the "?" icon in the left-most navigation menu, and choose support via online chat, phone, or web form.

To contact all Caltech teams with questions about Canvas, email [email protected].

All other questions:
Academic Media Technologies (AMT), Center for Teaching, Learning, and Outreach (CTLO), Caltech Help Desk, Caltech Library, and the Registrar's Office are available M-F, 8 am – 5 pm PT.

Please email support requests to the following campus groups:

  • [email protected] – how to use G Suite (now Google Workspace), Zoom, GoPro kit and other lecture recording tools
  • [email protected] – how to use any 3rd party LTI tools in Canvas; access to prior courses in Canvas; FERPA-compliant ways to reuse course content
  • [email protected] – course design and teaching methods; teaching policies (e.g., FERPA , honor code); TA training
  • [email protected] – platform access to Google Workspace, Gradescope, Canvas, and Zoom, including Zoom Pro and Zoom Webinar licenses and system requirements
  • [email protected] – course materials, iPad and Apple Pencil student loaner program
  • [email protected] – add/drop classes, add users in Canvas including TAs, course changes, enrollment/registration