Get Help

Questions about using Canvas:
Canvas provides 24/7 assistance via the Help Menu in your Canvas account. Login to Canvas using your access.caltech credential, open the "?" icon in the left-most navigation menu, and choose support via online chat, phone, or web form.

To contact all Caltech teams with questions about Canvas, email canvas@caltech.edu.

All other questions:
Academic Media Technologies (AMT), Center for Teaching, Learning, and Outreach (CTLO), Caltech Help Desk, Caltech Library, and the Registrar's Office are available M-F, 8 am – 5 pm PT.

Please email support requests to the following campus groups:

  • amt@caltech.edu – how to use G Suite, Zoom, and lecture recording tools
  • ctlo@caltech.edu – course design and teaching methods; teaching policies (e.g., FERPA , honor code); TA training; how to use Gradescope and Piazza with Canvas.
  • help@caltech.edu – platform access to G Suite, Gradescope, Canvas, and Zoom, including Zoom Pro and Zoom Webinar licenses and system requirements
  • library@caltech.edu – course materials, iPad and Apple Pencil student loaner program
  • regis@caltech.edu – add/drop classes, add users in Canvas, course changes, enrollment/registration